Just Click and SWITCH your Accounts to DMCU
With ClickSWITCHTM we’ve made switching your accounts over to DMCU safe and simple. Just tell us which accounts you would like switched, and then sit back and relax while ClickSWITCH goes to work. With a few clicks, this fully automated and secure service can:
- Transfer direct deposits and recurring payments, including Social Security, investment income, and retirement/pension deposits.
- Securely transfer recurring payments such as utilities, car loan, mortgage and credit cards.
- Notify auto-debit payees of your new account information.
- Close your prior account.
The best part is, the entire process takes less than 10 minutes and can be done from the comfort of your own home or with guidance at one of our branches. You can track the status of all your switches online to ensure that the switches are complete, and the Balance Assist option takes all the guesswork out of figuring out how much money you should keep in your old account(s) until the switch is complete.
Frequently Asked Questions (FAQ)
What is ClickSWITCH?
ClickSWITCHTM makes it easy for you to quickly and securely switch your current online bill payments, automated payments and direct deposits from your existing financial institution accounts to your new account at DMCU. ClickSWITCH removes the hassles of contacting all your billers to make changes and helps ensure you don’t miss a payment when you change financial institutions.
Is this how I open my new banking account?
How long will it take for me to switch my payments?
Timing for each payment switch can vary depending on the type of payment, biller and the method needed to switch the payment.
Online banking bill payments are switched instantly. Automated payments and direct deposits typically take between 7- 10 days to switch, but can be faster with certain billers. It’s always a good idea to review your switch status page for the most current information regarding each switch.
Do I need to call my billers to confirm the switch?
We display the status of each automated payment or direct deposit in the Status column. If a switch shows as “Completed” there’s no need to contact the biller. For switches that are marked as “Mailed” for more than 10 days, you may want to contact the biller to confirm the status.
Does ClickSWITCH work with direct deposit?
Yes! Indicate the type of direct deposit you want to switch and complete the required information.
Please note: some employers and government agencies require direct deposit switches be completed directly with them. In these cases, they may not accept our switch request.
What should I do if a switch still shows as mailed?
Automated ACH payments may take up to 10 days to switch. If your switch has a “Mailed” status for more than 10 days, it’s a good idea to contact the biller to confirm the switch or to see if the biller needs additional information.
One of my switches has an “Action Needed” status. What does this mean?
Occasionally, after you have submitted a switch for processing, our research team determines that particular biller requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. To see the details of the action you need to take, you can click on the Edit icon in the Actions column.
Why do I need to enter my billing account number?
Your billing account number is required by the biller to ensure your identity and to update the account information in their system.
Which address should I use for my biller?
A number of billers are included in our system. If we do not have a biller’s address, please use the address that is indicated on the payment confirmation or statement the biller sends you. You can also find most billers’ payment addresses displayed in the Help or Contact Us areas of their websites.
How do I know my payment has been switched?
The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller will display a “Completed” status. Switches that are still in progress will display a “Mailed” status.
For switches that have a mailed status for 10 days or more, we recommend contacting your biller to confirm the switch is completed, as some billers may not update the status in our system.
Can I switch a payment if I don’t have the billing information?
You need at least some billing information to switch the payment, as billers require certain information to confirm your identity and complete the switch. Your name, biller’s name and account number are required. For some billers, an address and phone number will populate automatically; however, if the biller is not in our database we’ll need you to provide the biller’s address and phone number as well.
What if my switch isn’t completed and I miss a payment?
Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.
My SwitchTRACK code isn’t working; what should I do?
Please contact a DMCU Member Service Representative for assistance with your SwitchTRACK code.
How do I get help setting up my switches?
You may contact DMCU for further assistance.