We're Upgrading Your Experience!
Easier. Simpler. Faster. Same Trusted DMCU!
We’re upgrading our systems to bring you a faster, smoother, and more exciting banking experience—built just for you. As our systems evolve, our commitment to you remains the same. The same trusted DMCU team is here for you every step of the way. We truly appreciate your membership and your patience as we make your experience even better!
What improvements are coming with the new system?
- Improved transaction processing times
- Enhanced Online and Mobile Banking
- Easier navigation and faster performance
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What's Staying the Same?
Account Numbers: Will remain the same, but suffixes will change from 3 digits to 4 digits.
Account Statements: You will receive two separate statements for July due to the mid-month upgrade (via mail or eStatement, depending on your account settings). You will still access your statements through Online Banking. This may look different, but all of your account information will remain the same. All your DMCU documents (1098s, etc.) will be available in your eStatement portal.
Automated Deposits and Withdrawals: Deposits and withdrawals already scheduled will continue without interruption.
Bill Pay: You current Bill Pay setup and automatic payments will carry over to the new system.
Credit and Debit Cards: Will stay the same after the upgrade. All existing Personal Identification Numbers (PINs) will remain the same.
Direct Deposits: Will not be affected.
Existing Mobile Payment Services or Digital Wallets: Apple Pay®, Google Pay® will continue to function as they normally do.
Routing/Transit Number: Will remain the same.
Scheduled Deposits, Transfers and Payments: Will continue without interruption. The time of day that these activities process may change.
What's New?
Member Number Suffix: Account numbers will remain the same, however, your suffix will now include four digits instead of three. Currently, the suffix number is the last three digits following your main account number, which indicates the account type, like Savings or an Auto Loan. For example, if your account is ‘1234567-091’, it will become ‘1234567-0091’.
Online Banking: Our new Online Banking is designed to make managing your money easier, faster, and even more enjoyable. You can look forward to a fresh, new design, helpful features and smoother performance. For more information about Online Banking click here.
Xtend Shared Branching: Effective June 30, 2026, members will no longer be able to conduct Shared Branching transactions through Xtend Shared Branching credit unions.
Members will continue to have access to Co-op Shared Branching, which includes more than 5,500 participating credit unions and 30,000 ATMs nationwide click here to view Shared Branching locations.
Important Dates & Service Interruptions
To ensure a smooth and successful system upgrade, DMCU will be closed and some services will be temporarily unavailable.
Please review the following dates and a summary of impacted services during the upgrade weekend of July 10.
- Mobile Deposits Disabled: July 7, 2026
- Instant Issue Cards Unavailable: July 8, 2026 - July 13, 2026 (Please note this means we are unable to order cards and reset pins)
- Loan Payments Disabled: July 9, 4:30 PM - July 13, 2026
- Last Day to Schedule Bill Pay: July 9, 2026
- Loan Application Disabled: July 9, 2026 at 6:00 PM - July 13, 2026
- Call Center Unavailable: July 10, 2026, at 5:00 PM - July 13, 2026
- Online Banking Unavailable: July 10, 2026 at 5:30 PM - July 13, 2026
- Branches Close: July 10, 2026 at 6:00 PM (Shared Branching services will also be unavailable July 10 at 6pm - July13)
- Branches Reopen: July 14, 2026 at 8:30 AM
- NEW Online & Mobile Banking Launches: July 14, 2026 *
*Please know that Online Banking should be available at some point during the day on July 14, as it takes time to bring the new system fully online. We appreciate your patience as we make these updates.
Member Upgrade Prep: Steps to Take Before July 10
Before branches close and Online Banking is unavailable the weekend of July 10, we recommend that you:
- Complete major transactions- especially anything that needs to be done in a branch.*
- Know your Username and Password. You will need both to log in to the new Online Banking for the first time. Fingerprint, Face ID, and PIN login will not be available during your initial login. Once you have logged in and verified your account, you can re-enable biometric login. If you currently use biometrics to log in and don't know your username, please log in before July 10, go to Personal Info & Settings, and select Change Username to view your current username. Please note you do not need to change your username—this is just where you can view your current one.
- Let us know if you're traveling the weekend of July 10, 2026.
- Update your contact information in Online Banking or at your nearest DMCU branch.
*Shared Branching will be unavailable from July 10 at 6:00 PM - July 13.
After July 14, we recommend that you:
- Download the new Mobile App**
- Log into the new Online Banking
**We’ll email you with more details on how to download the new app and log into the new platform.