We're Upgrading Your Experience!
Easier. Simpler. Faster. Same Trusted DMCU!
We’re upgrading our systems to bring you a faster, smoother, and more exciting banking experience—built just for you. As our systems evolve, our commitment to you remains the same. The same trusted DMCU team is here for you every step of the way. We truly appreciate your membership and your patience as we make your experience even better!
What improvements are coming with the new system?
- Improved transaction processing times
- Enhanced Online and Mobile Banking
- Easier navigation and faster performance
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What's Staying the Same?
Account Numbers: Will remain the same, but suffixes will change from 3 digits to 4 digits.
Account Statements: You will receive two separate statements for July due to the mid-month upgrade (via mail or eStatement, depending on your account settings). You will still access your statements through Online Banking. This may look different, but all of your account information will remain the same. All your DMCU documents (1098s, etc.) will be available in your eStatement portal.
Automated Deposits and Withdrawals: Deposits and withdrawals already scheduled will continue without interruption.
Bill Pay: You current Bill Pay setup and automatic payments will carry over to the new system.
Credit and Debit Cards: Will stay the same after the upgrade. All existing Personal Identification Numbers (PINs) will remain the same.
Direct Deposits: Will not be affected.
Existing Mobile Payment Services or Digital Wallets: Apple Pay®, Google Pay® will continue to function as they normally do.
Online & Mobile Banking: Members will receive emails prompting them to download the new app. You can also access online banking through a link on our website. You will use your same username and will be prompted to create a new password.
Routing/Transit Number: Will remain the same.
Scheduled Deposits, Transfers and Payments: Will continue without interruption. The time of day that these activities process may change.
What's New?
Call 24 Services (Audio Banking): When calling our Call 24 services for the first time after the System Upgrade, members will be prompted to provide personal information and reset their PIN number. Members will be able to reset to the same PIN as before. The Call 24 number will remain the same: 937-225-9401
Member Number Suffix: Account numbers will remain the same, however, your suffix will now include four digits instead of three. Currently, the suffix number is the last three digits following your main account number, which indicates the account type, like Savings or an Auto Loan. For example, if your account is ‘1234567-091’, it will become ‘1234567-1101’.
Online Banking: Our new Online Banking is designed to make managing your money easier, faster, and even more enjoyable. You can look forward to a fresh, new design, helpful features and smoother performance. For more information about Online Banking click here.
Xtend Shared Branching: Affective July 10, 2026, members will no longer be able to conduct Shared Branching transactions through Xtend Shared Branching credit unions.
Members will continue to have access to Co-op Shared Branching, which includes more than 5,500 participating credit unions and 30,000 ATMs nationwide click here to view Shared Branching locations.
Important Dates & Service Interruptions
To ensure a smooth and successful system upgrade, DMCU will be closed and some services will be temporarily unavailable.
Please review the following dates and a summary of impacted services during the upgrade weekend of July 10.
- Mobile Deposits Disabled: July 7, 2026
- Last Day to Schedule Bill Pay: July 9, 2026
- Loan Application Disabled: July 9, 2026 at 6:00 PM - July 13, 2026
- Online Banking Unavailable: July 10, 2026 at 5:30 PM - July 13, 2026
- Call Center Unavailable: July 10, 2026, at 5:00 PM - July 13, 2026
- Branches Close: July 10, 2026 at 6:00 PM (Shared Branching services will also be unavailable July 10-13)
- Branches Reopen: July 14, 2026 at 8:30 AM
- NEW Online & Mobile Banking Launches: July 14, 2026 (We will email you more details on Online Banking.)
Member Upgrade Prep: Steps to Take Before July 10
Before branches close on July 10 at 6:00 PM, we recommend:
- Completing any major transactions—especially those that need to be done in a branch*
- Contacting us if you will be traveling the weekend of July 10, 2026
- Updating your contact information within Online Banking or at a branch
*Please note: Shared Branching will be unavailable from July 10-13.
After July 14, we recommend:
- Downloading the new Mobile App*
- Logging into the new Online Banking
*We’ll email you with more details on how to download the new app.